Ninja DT550 Series Owner's Manual

18 ninjakitchen.com 19ninjakitchen.comThe One (1) Year Limited Warranty applies to purchases made from authorized retailers ofSharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original productonly and is not transferable.SharkNinja warrants that the unit shall be free from defects in material and workmanship for a periodof one (1) year from the date of purchase when it is used under normal household conditions andmaintained according to the requirements outlined in the Owner’s Guide, subject to the followingconditions and exclusions:What is covered by this warranty?1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,will be repaired or replaced up to one (1) year from the original purchase date.2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following thereceipt date of the replacement unit or the remainder of the existing warranty, whichever is later.SharkNinja reserves the right to replace the unit with one of equal or greater value.What is not covered by this warranty?1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blenderbases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacementto ensure the proper functioning of your unit, are not covered by this warranty. Replacement partsare available for purchase at ninjaaccessories.com.2. Any unit that has been tampered with or used for commercial purposes.3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damagedue to mishandling in transit.4. Consequential and incidental damages.5. Defects caused by repair persons not authorized by SharkNinja. These defects include damagescaused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)when the repair is performed by a repair person not authorized by SharkNinja.6. Products purchased, used, or operated outside North America.How to get serviceIf your appliance fails to operate properly while in use under normal household conditions within thewarranty period, visit ninjakitchen.com/support for product care and maintenance self-help. OurCustomer Service Specialists are also available at 1-877-646-5288 to assist with product support andwarranty service options, including the possibility of upgrading to our VIP warranty service optionsfor select product categories. So we may better assist you, please register your product online atregisteryourninja.com and have the product on hand when you call.SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A feeof $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.How to initiate a warranty claimYou must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.We also ask that you register your product online at registeryourninja.com and have the product onhand when you call, so we may better assist you. A Customer Service Specialist will provide you withreturn and packing instruction information.How state law appliesThis warranty gives you specific legal rights, and you also may have other rights that vary from stateto state. Some states do not permit the exclusion or limitation of incidental or consequential damages,so the above may not apply to you.ONE (1) YEAR LIMITED WARRANTY NJA_1_YR_IB_LMTD_WRNTY_US_ENGTROUBLESHOOTING & FAQ - CONT.To order additional parts and accessories, visit ninjaaccessories.com or contactCustomer Service at 1-877-646-5288. So we may better assist you, please register yourproduct online at registeryourninja.com and have the product on hand when you call.REPLACEMENT PARTSWhy do the heating elements appear to be turning on and off?• This is normal. The oven is designed to control temperature precisely for every functionby adjusting the heating elements’ power levels.Why does the oven have a different temperature reading with an external thermometer?• Convection ovens circulate air differently than traditional ovens, so when the door isopened, more heat will escape. This may affect any external temperature reading of theunit’s interior temperature.• Since this is a convection oven, it can cook more quickly than a traditional oven.Convection cooking includes a fan that helps speed up cook time by circulating hot airand can affect temperatures within the cavity. e time it takes the unit to heat up to theset temperature will vary based on the amount of food being cooked, the function beingused, and the cook temperature and time. The oven features an algorithm that ensurestemperature and time settings work with most traditional oven recipes. As a result, thetemperature inside the oven may differ from the set temperature. This does not impactcooking quality. Refer to the Inspiration Guide to learn more about recommended cooktimes and temperatures.Why is my unit not fully preheated when the preheat cycle is completed?• During preheating, the unit will not reach the intended cooking temperature, but it willpreheat to a level that will start cooking your ingredients. As the cook cycle continues,the oven will continue to heat up and cook your food to doneness. It may take up to 10minutes for the unit to reach the intended cook temperature. This does not affect thecooking quality of most recipes.Why is steam coming out from the oven door?• This is normal. Foods with a high moisture content may release steam around the door.Why is water dripping onto the counter from under the door?• This is normal. The condensation created by foods with a high moisture content(such as frozen breads) may run down the inside of the door and drip onto the counter.Why is the unit generating smoke?• Ensure you are using the roast tray when cooking all greasy foods or when cooking in AirFry, Air Roast, or Whole Roast modes.• If problem persists, run a Toast cycle on shade 7 with accessories removed; this will burnoff any additional grease on the heating elements that are causing smoke.Why is my food overcooked or undercooked even though I used the thermometer?• It is important to insert the thermometer lengthwise into the thickest part of the ingredientto get the most accurate reading. Make sure to allow food to rest for 3–5 minutes tocomplete cooking. For more information on recommended doneness while using theManual function and doneness temperatures while using the Preset function, refer to theUsing the Prestige Smart Thermometer section.Will the thermometer grip melt if it touches the heating elements inside the oven?• Make sure the grip does not touch any of the heating elements inside the oven.How can I clean the sheet pan?• For stuck-on food, let the sheet pan soak before cleaning.• Line the sheet pan with aluminum foil or parchment paper when cooking to makeclean-up easier.Why did a circuit breaker trip while using the unit?• The unit uses 1800 watts of power, so it must be plugged into an outlet on a 15-ampcircuit breaker. It is also important that the unit be the only appliance plugged into anoutlet when in use. To avoid tripping a breaker, make sure the unit is the only applianceplugged into an outlet on a 15-amp breaker.

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