12CUSTOMER CARE - NZ : 0800 002 999Troubleshooting GuidePROBLEMS POSSIBLE REASONS & SOLUTIONSUnit doesn't turn on• Make sure the unit is plugged in• Insert and rotate cup clockwise in the base until it "clicks". Displayshould turn on.Unit doesn't turn off • Remove cup from base by rotating cup anticlockwise and lifting out.Display should turn off. Unplug the power cord from the outlet.Lid/blade assembly hard toassemble• Set the cup on a level surface. Place the lid or blade assembly on the topof the cup and align the threads so that the lid/blades sit flat on the cup.Twist clockwise so that the lid/blades evenly align to the cup until youhave a tight seal.Food is not evenly chopped• For best results when chopping, make sure all ingredients are as dry aspossible. Cut pieces down to even sizes, and reduce the amount of food inthe cup. Use very short pulses by quickly pressing the "PULSE" button.Doesn't mix well, food getsstuck.• Using the AUTO-iQ™ programs is the easiest way to achieve great results.The pulses and pauses allow the food to settle towards the blade. If food isroutinely getting stuck adding some liquid will usually help.• When packing the cups, start with fresh items, then powders/nuts. Addliquids, and finally frozen items or ice.Unit moves on counter whileblending • Make sure the surface as well as the feet of the unit are clean and dry.Unit is difficult to removefrom counter for storage • Tip unit forward from the back to easily disengage the suction feet.