nokiaC ONNECTING PEOPLE PAGE 5 (21) Approved 1.0Customer Care EMEA DJkTechnical Services Confidential 26.01.2004Repair ConceptsService Manual 2300 Level 1&2 Copyright 2003-2004 © Nokia Corporation3. PATHFINDER FOR WORKSHOP STAFFIn addition to the information in this Service Manual, there are several instructions and information, which haveto be followed.Main documentation database is Nokia Partner Website, which refers also to Nokia Care Point with the purposeof serving different multimedia content, like video clips or interactive tutorials.Nokia Partner Web Site Nokia Care Point (access through Partner Web Site)Nokia Partner Web Site for EMEA region is the most importantdocument database for all service suppliers (level 1-4). Allservice relevant information like e.g. Service Manuals, ServiceBulletins or general instructions are available. Content isrestricted according your access level. To be kept up-to-datealso concerning newest software updates, a daily check of“latest updates in support library” is needed.Nokia Care Point is repair support and training channel for Nokiaservice suppliers (mainly for service levels 1 and 2). By providing visualand easy to learn support and training material, such as illustrativerepair videos, troubleshooting with pictures, product information andgeneral repair information, Nokia Care Point offers user-friendlychannel for service partners to learn technical issues.It is mandatory to watch for newest technical and organizational information on a daily basis to be updated asrequired (see “Latest Updates in support Library”). Every new information has to be processed andimplemented as soon as possible.When logged into PWS you can also find needed information in different folder like:DownloadsSupport LibraryAccessoriesBattery TesterCommon SoftwareFlashing ToolsGeneral --> InstructionsGoNoGo TesterService ToolsTester SupportWinteslaProducts (Service Manuals, Service Bulletins)To spare server bandwidth it is recommended to download newest version of huge files like videos, Phoenixpackages or Service Manuals only once and distribute it internally for further use.