If the battery is completely discharged, it may take several minutes before thecharging indicator is shown or before you can make any calls. If the battery has notbeen used for a long time, you may need to connect and disconnect the charger acouple of times.Restore the factory settingsIf your phone isn’t working properly you can try resetting it. This does not affectdocuments or files stored on your phone but we recommend you back it up firstbefore restoring to factory settings, just in case.( > Backup ).End all calls and connections1.Go to Menu > > Restore Factory Settings > Settings only2.Type in your passcode3.After restoring the original settings, your phone switches off and then on again. Thismay take longer than usual.Where can I get support for my Lumia smartphone?There are two main resources that provide support for Lumia phones. For generalsupport and information, you can visit Microsoft Mobile devices help page. Fortroubleshooting and repair queries, you can visit B2X and search for your Lumiamodel.Nokia 3310 User Guide© 2018 HMD Global Oy. All rights reserved. 59