PAGE 10 (19) Approved 3.0Nokia Mobile Phones Customer Care EMEA SQX 00442-en MWyTechnical Services, Repair Concepts Confidential 05.12.20025. GENERAL REPAIR INFORMATIONIn this section the technician will get some general hints how to carry out repairs:o Before starting the repair you must take care of ESD precautions like being in your ESD-area andconnecting your wristband.o Use gloves to avoid corrosion and fingerprints.o Protect windows and displays with a foil to avoid dust and scratches.o When cleaning the pads you have to use a soft cloth and isopropanol. It is not allowed to use a glass fiberpencil because it scratches the surface and will lead later on to corrosion.o Mechanical parts, which didn’t repair the failure, can be reused, if they are not soldered.o Use always original Nokia parts or accessories.o Meet the torque requirements when assembling the unit (see also the document “torques for transceiverassembly” on Partner Websites).o Always use your own equipment for testing where you are sure that it works. E.g. if the customercomplains about charger function, please test the phone with your own charger to be sure if phone orcharger causes the malfunction.o When doing the Faultlogger entries, always note the Item code, which caused the malfunction. Also, fill inthe appropriate part code from the assembly, if needed.o Please be aware that some malfunctions could be software related and solved by an updateFollowing General Service Bulletins have to be followed:SB-055 Common notice for good ventilationSB-089: Don’t try to repair prototypes (indicated on Typelabel).SB-107: Be sure that you have minimum hardware requirements in place.SB-115: Handling of liquid damages.SB-121: If one of your service tools causes malfunction, return the defective part.SB-122: Soldering with manual hot air gun is totally forbidden because of the very sensitive μBGAcomponents and μVia technology.SB-124 Service Policy for packaging serviced productsSB-131: Check these guidelines when refurbishing products.SB-132: You can use a Golden Phone for inspecting your measuring equipment.Please check Nokia Partner Web Site (PWS) for latest news and files on a regular basis.This legend is valid for all parts of the Quick Trouble ShooterFollow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward.Only underlined components ( e.g. I007) can be changed.Follow the arrows step by stepPads or contacts: Check optical and mechanical condition as well as corrosion. Clean ifnecessary.Measure component for electrical functionality and change, if needed.No more actions possible, send product to the appropriate service partner with higherservice level.Service Manual 3510/3510i Level 1&2 Copyright 2002 © Nokia Corporation