nokiaC ONNECTING PEOPLE PAGE 5 (26) Approved 1.0Nokia Mobile Phones Customer Care EMEA DJkTechnical Services, Repair Concepts Confidential 19.11.20033. PATHFINDER FOR WORKSHOP STAFFIn addition to the information in this Service Manual, there are several instructions and information, whichhave to be followed.Main documentation database is Nokia Partner Website, which refers also to Nokia Care Point with thepurpose of serving different multimedia content, like video clips or interactive tutorials.Nokia Partner Web Site Nokia Care Point (access through Partner Web Site)Nokia Partner Web Site for EMEA region is the most importantdocument database for all service suppliers (level 1-4). Allservice relevant information like e.g. Service Manuals, ServiceBulletins or general instructions are available. Content isrestricted according your access level. To be kept up-to-datealso concerning newest software updates, a daily check of“latest updates in support library” is needed.Nokia Care Point is repair support and training channel for Nokiaservice suppliers (mainly for service levels 1 and 2). By providingvisual and easy to learn support and training material, such asillustrative repair videos, troubleshooting with pictures, productinformation and general repair information, Nokia Care Pointoffers user-friendly channel for service partners to learn technicalissues.It is mandatory to watch for newest technical and organizational information on a daily basis to beupdated as required (see “Latest Updates in support Library”). Every new information has to be processedand implemented as soon as possible.When logged into PWS you can also find needed information to different headlines respectively toolslike:DownloadsSupport LibraryAccessoriesBattery TesterCommon SoftwareFlashing ToolsGeneral --> InstructionsGoNoGo TesterService ToolsTester SupportWinteslaProducts (Service Manuals, Service Bulletins)To spare server bandwidth it is recommended to download newest version of huge files like videos,Phoenix packages or Service Manuals only once and distribute it internally for further use.Service Manual 6220 Level 1&2 Copyright 2003 © Nokia Corporation