[ 121 ]Care and maintenance18• TROUBLESHOOTINGThe following table lists some common problems and their solutions.Problem Possible cause Possible solutionMy phone isnot chargingThe charger and phone are notproperly connectedSecurely connect thecharger to the phoneThe charger is not properlyplugged into the wallEnsure the charger isplugged in correctlyMy phone isnot making/receiving callsThe battery is not charged Charge the batteryThe signal strength is poor If you are indoors,move toward awindowI cannot listento my voicemessagesYou do not have voicemailserviceCall your wirelessproviderYou have not set up yourvoicemail service with yourwireless providerCall your wirelessproviderYou have not saved yourvoicemail number toyour phoneSee “Call and set upyour voicemail” onpage 42You have forgotten yourpassword or are entering itincorrectlyCall your wirelessproviderThe voicemail number you havesaved to your phone is incorrectCall your wirelessproviderWhen I insertmy SIM cardinto anotherphone, it isrejectedYou have fixed dialing activatedon your SIM card and thereceiving phone does notsupport fixed dialingDeactivate fixeddialing on the SIM
