7G e n e r a l i n f o r m a t i o nGeneral information Helpful hintsBefore taking your phone to a service pointQ: What can I do to resolve operation issues with my phone?A: Try the following:• Power off the phone and remove and replace the battery.• Restore the factory settings. Select Menu > Settings > Rest. factory sett.. Thenames and phone numbers saved in Contacts are not deleted.• Update the phone with Nokia Software Updater if available. Visitwww.nokia.com/softwareupdate or your local Nokia website.Access codesQ: What is my password for the lock, PIN, or PUK codes?A: The default lock code is 12345. If you forget or lose the lock code, contact yourphone dealer.If you forget or lose a PIN or PUK code, or if you have not received such a code,contact your service provider.Bluetooth connectivityQ: Why can’t I find a Bluetooth device?A: Try the following:• Check that both devices have activated Bluetooth connectivity.• Check that the distance between the two devices is not over 10 meters (33feet) and that there are no walls or other obstructions between the devices.• Check that the other device is not in the hidden mode.• Check that both devices are compatible.CallsQ: How do I change the volume?A: To increase or decrease the volume during a call, press the volume key up ordown.Q: How do I change the ringing tone?A: Select Menu > Settings > Tones.