[ 143 ]Care and maintenance• TROUBLESHOOTINGThe following table lists some common problems and their solutions.Problem Possible cause Possible solutionMy phone isnot chargingThe charger and phone are notproperly connectedSecurely connect thecharger to the phoneThe charger is not properlyplugged into the wallEnsure the charger isplugged in correctlyMy phone isnot making/receiving callsThe battery is not charged Charge the batteryThe signal strength is poor If you are indoors,move toward awindowI cannot listento my voicemessagesYou do not have voicemailserviceCall your wirelessproviderYou have not setup yourvoicemail service with yourwireless providerCall your wirelessproviderYou have not saved yourvoicemail number toyour phoneSee “Save your voicemailbox number” onpage 67You have forgotten yourpassword or are entering itincorrectlyCall your wirelessproviderThe voicemail number you havesaved to your phone is incorrectCall your wirelessproviderWhen I insertmy SIM cardinto anotherphone, it isrejectedFixed dialing is activated onyour SIM card and the receivingphone does not support fixeddialingDeactivate fixeddialing on the SIM
