[ 6 ]2 Before you sign up, make sure that your provider offers the services youwant because wireless network providers do not offer the same type ofservices. For example, some networks may not support all language-dependent characters.• FIND INFORMATION ABOUT YOUR PHONEIf you need to call Nokia Customer Service or your cellular service provider,you will need to provide specific information about your phone. Thisinformation is provided on the phone’s type label. The label is located underthe battery inside the phone’s back cover. It contains the model and serialnumbers and other important information about your phone. Please do notremove or deface the label.Nokia recommends that you record this information in the Phone notestable on the first page of this guide.• CONTACT NOKIAWhen you need help, the Nokia Customer Service department can provideinformation about Nokia products.Have the right information availableWe recommend that you have the following information available beforecontacting the Nokia Customer Service department:• Your model number: 8265• ESN (Electronic serial number). Refer to the type label located underthe battery inside the phone’s back cover.• Your ZIP code8265_1.BOOK Page 6 Friday, October 19, 2001 3:06 PM
