[ 114 ]22• TROUBLESHOOTINGThis section lists and answers many of the questions phone users mostfrequently ask.Problem Possible cause Possible solutionMy phone isn’tcharging.The charger and the phone arenot properly connected.Securely connect thecharger to the phone.The charger is not properlyplugged in.Ensure that thecharger is plugged incorrectly.My phone isn’tmaking oransweringcalls.The battery is not charged. Charge the battery.The signal strength is too low. If you are indoors,move toward awindow.I can’t listento my voicemessages.You don’t have voice mailservice.This is a providerdependent feature.Please call yourwireless serviceprovider.You have not set up your voicemailbox with your serviceprovider.The voice mail number youhave saved is incorrect.You have forgotten yourpassword or are enteringit incorrectly.Your voice mail number is notsaved in the phone.Refer to “Set up yourvoice mailbox” onpage 31.
