Troubleshooting24 Copyright © 2004 Nokia. All rights reserved.3 Select your Nokia 9300 from Other devices, and selectAction→ Uninstall.4 Unplug your device from your computer, and installthe Nokia Connectivity Cable driver or Nokia PC Suite6.4 according the instructions.Infrared connections• Check that you have activated the modem infraredconnection on your device. See “Activating theinfrared modem” on page 17.• Check that the infrared ports of your computer andyour device are face-to-face and that there are noobstacles blocking the connection.• Check that the infrared port connection is enabled onyour computer (Start→ Settings→Control Panel→System→ Hardware→ Device Manager).• Check that the infrared port connection is enabled inthe BIOS settings of your computer.