Nokia Asha 311 / 3110 (RM-714)L1L2 Service Manual6 Nokia Internal Use Only | Copyright © 2012 Nokia | All rights reserved Version 1.03. ESD PROTECTIONNokia requires that service points have sufficient ESD protection (againststatic electricity) when servicing the phone.Any product of which the covers are removed must be handled with ESDprotection. The SIM card can be replaced without ESD protection if theproduct is otherwise ready for use.To replace the covers ESD protection must be applied.All electronic parts of the product are susceptible to ESD. Resistors, too,can be damaged by static electricity discharge.All ESD sensitive parts must be packed in metallized protective bagsduring shipping and handling outside any ESD Protected Area (EPA).Every repair action involving opening the product or handling the productcomponents must be done under ESD protection.ESD protected spare part packages MUST NOT be opened/closed out ofan ESD Protected Area.For more information and local requirements about ESD protection andESD Protected Area, contact your local Nokia After Market Servicesrepresentative.