• Update your device software.If your issue remains unsolved, contact Nokia for repair options. Go to www.nokia.com/repair. Before sending your device for repair, always back up the data in your device.Access codesPIN code — This code protects your SIM card against unauthorised use. The PIN code (4- 8 digits) is usually supplied with the SIM card.PIN2 code — This code (4 - 8 digits) is supplied with some SIM cards, and is required toaccess some functions in your device.If you forget an access code, contact the network service provider whose SIM card is inyour device. After three consecutive incorrect PIN or PIN2 code entries, the code isblocked, and you need the PUK or PUK2 code to unblock it.PUK code and PUK2 code — These codes (8 digits) are required to change a blocked PINcode or PIN2 code, respectively. If the codes are not supplied with the SIM card, contactthe network service provider whose SIM card is in your device.IMEI number — This number (15 digits) is used to identify valid devices in the GSMnetwork. Devices that are, for example, stolen, can be blocked from accessing thenetwork. The IMEI number for your device can be found under the battery.Lock code (also known as security code) — The lock code helps you to protect your deviceagainst unauthorised use. You can create and change the code, and set the device torequest the code. Keep the new code secret and in a safe place separate from yourdevice. If you forget the code and your device is locked, your device will require service.Additional charges may apply, and all the personal data in your device may be deleted.For more information, contact a Nokia Care Point or your device dealer.TroubleshootingRestore original settingsIf your device is not working properly, you can reset some settings to their originalvalues.1 End all active calls and connections.2 Select Menu > Settings and Phone > Phone management > Factorysettings > Restore.3 Enter the lock code.This does not affect documents or files stored on your device.After restoring the original settings, the device switches off, and then on again. Thismay take longer than usual.Access codes 107