Nokia FastMile User Manual

Also see for FastMile: User manual Installation guide

Contents

Nokia FastMile User Manual Manual pdf 41 page image

FastMile Home Outdoor Modem User Manual TroubleshootingRelease 17.10DN09218237, Issue 03 Draft28.11.2017© 2017 Nokia 41Indication(s) to user:LEDs in Home Outdoor Modem and Home Router show error. LEDs at both Home Routerand Home Outdoor Modem will be Flashing (2Hz) orange.Smartphone application shows error message "Cannot connect to assigned cell".Home Outdoor Modem informs Controller about its state, “cannot connect” in a HTTP/JSON‘request’ message.Resolution(s):If serving cell is down, the Controller must get information from the network managementsystem (NetAct) of the root cause (“cell is down”). The Controller gives a ‘response’ withreason “cell is down” to Home Outdoor Modem’s ‘request’ “cannot connect”. If possible(according to the capacity plan), Controller re-allocates another Cell Id to Home OutdoorModem.If the manual tilt is wrong another tilt angle is manually adjusted. Home Outdoor Modemrestart is needed in this case.If Home Outdoor Modem appears to be installed to a wrong wall, the installation process isre-done.4.1.6 Cable between Home Outdoor Modem and Home Router notproperly connectedRoot cause(s):There are problems with PoE cable between Home Outdoor Modem and Home Router. Thecable is not properly connected to Home Router and/or Home Outdoor Modem side or thecable is broken.Indication(s) to user:LED in Home Router shows error. LED at Home Router will be Flashing (2Hz) orange.LED in Home Outdoor Modem is dead (no power!).Smartphone application shows error "Cannot connect to NTE, check cable".Resolution(s):Fix cabling issues.4.1.7 SIM is not insertedRoot cause(s):SIM is not in place in the Home Outdoor Modem. SIM must be installed before HomeOutdoor Modem is set up.