Troubleshooting and supportWhen you want to learn more about your phone, or if you're unsure how your phone should work,there are several support channels for you to check.To help you get the most out of your phone, there's a user guide in your phone with additionalinstructions. On the start screen, swipe left, and tap Nokia Care.You can also go to www.nokia.com/support, where you can find:• Troubleshooting info• Discussions• News on apps and downloads• Software update info• Further details about features and technologies, and the compatibility of devices andaccessoriesTroubleshooting and discussions may not be available in all languages.For support videos, go to www.youtube.com/NokiaSupportVideos.For questions regarding your plans, billing, or network, please contact your operator. For questionsregarding your Nokia product and warranty, please visit the support pages for your country atwww.nokia.com/support.AT&T provides detailed support information, including device specifications, troubleshooting, anduser forums, at www.att.com/DeviceSupport.If your phone freezesTry the following:• Press and hold the power key for over 8 seconds. The phone restarts.• Update your phone software.© 2013 Nokia. All rights reserved. 120