If your phone doesn't respondIf your phone stops working or responding in the way you're used to, you can quickly restartit to get back on track.Try the following:• Press and hold the power key for about 10 seconds. The phone restarts.If your phone freezes frequently, update your phone software, or reset your phone. Resettingrestores the factory settings, and erases all your personal content, including apps you'vepurchased and downloaded. Swipe down from the top of the screen, and tap Allsettings > System > About > Reset your phone.If your issue remains unsolved, contact your network service provider or the manufacturer forrepair options. Before sending your phone for repair, always back up your data, as all personaldata in your phone may be deleted.Tip: If you need to identify your phone, to view the unique IMEI number of the phone,dial *#06#. You can also find the IMEI number in the phone body. For details, see theproduct and safety information section in the online user guide.© 2016 Microsoft Mobile. All rights reserved. 131
