Troubleshooting: Q&ATroubleshooting: Q&AMobile TVQ: Why can’t the device find any programme guides?A: Select Options > Rescan. If this does not help, selectOptions > Settings to view System status. If there is nosignal strength or it is low, change location. Close andreopen the Settings dialog to see if the signal is better.Q: Why can’t I open a channel or program?A: Select Options > Settings to view System status. If thereis no signal strength or it is low, change location. Close andreopen the Settings dialog to see if the signal is better. Ifthis does not help, contact the service provider. Note alsothat the service may not be available in your currentlocation.Q: Why are there are problems with picture quality?device is changed according to the city selected. Checkthat the time is correct and matches your time zone.Q: Why can’t I watch Mobile TV sometimes, even when I’mwithin the Mobile TV network coverage?A: If you have installed and use a virtual private network(VPN) client, you may have a VPN connection active. Youcannot use Mobile TV when a VPN connection is active.Q: Why doesn’t the programme guide show programs for thewhole week?A: Depending on the size of the programme guide, 3-7 daysare shown. The more information a programme guidecontains, the less days can be shown.Access codes
