TroubleshootingTo view frequently asked questions about your device,visit the product support pages at www.nokia.com/support.Q: What is my password for the lock, PIN, or PUKcodes?A: The default lock code is 12345. If you forget the lockcode, contact your device dealer. If you forget a PIN orPUK code, or if you have not received such a code,contact your network service provider. For informationabout passwords, contact your access point provider,for example, a commercial internet service provider(ISP) or network service provider.Q: How do I close an application that is notresponding?A: Press and hold . To close an application, scroll toit, and press C . Pressing C does not close Music player.To close Music player, select it from the list, and selectOptions > Exit.Q: Why do images look smudgy?A: Ensure that the camera lens protection windows areclean.Q: Why do missing, discolored, or bright dotsappear on the screen every time I turn on mydevice?A: This is a characteristic of this type of display. Somedisplays may contain pixels or dots that remain on oroff. This is normal, not a fault.Q: Why can't my device establish a GPSconnection?A: Find more information about GPS, GPS receiver,satellite signals, and location information in this userguide. See "Positioning (GPS)," p. 48.Q: Why can’t I find my friend’s device whileusing Bluetooth connectivity?A: Check that both devices are compatible, haveactivated Bluetooth connectivity, and are not in hiddenmode. Check also that the distance between the twodevices is not over 10 meters (33 feet) and that thereare no walls or other obstructions between the devices.Q: Why can’t I close a Bluetooth connection?A: If another device is connected to your device, youcan close the connection from the other device ordeactivate Bluetooth connectivity in your device. Press, and select Tools > Bluetooth > Bluetooth >Off.162 Troubleshooting
