Find more helpSupportWhen you want to learn more about how to use your phone, or if you're unsure howyour phone should work, read the user guide in your phone. Select > User guide.For support videos, go to www.youtube.com/user/NokiaSupportVideos.If you have an issue, do the following:• Reboot your phone. Switch off the phone, and remove the battery. After about aminute, replace the battery, and switch on the phone.• Update your phone software• Restore the original factory settingsIf your issue remains unsolved, contact Nokia for repair options. Before sending yourphone for repair, always back up your data, as all personal data in your phone may bedeleted.Access codesPIN or PIN2 code(4-8 digits)These protect your SIM against unauthorised use or arerequired to access some features.You can set your phone to ask for the PIN code when you switchit on.If not supplied with your card or you forget the codes, contactyour service provider.If you type in the code incorrectly three times in a row, youneed to unblock the code with the PUK or PUK2 code.PUK or PUK2 code(8 digits)These are required to unblock a PIN or PIN2 code.If not supplied with your SIM, contact your service provider.IMEI number(15 digits)This is used to identify valid phones in the network. Thenumber can also be used to block, for example, stolen phones.You may also need to give the number to Nokia Care services.To view your IMEI number, dial *#06#.Lock code (securitycode)This helps you protect your phone against unauthorised use.Find more help 117
