SECTION 4 " Troubleshooting6200 Hand-Held Computer 4-3" Contact the Customer Support Specialist at your Norand Cus-tomer Service Center. Your regional Norand Customer ServiceCenter is fully staffed and equipped to repair your hand-heldcomputer. Customer Support Center addresses and telephonenumbers are printed on a Product Service Information card. Thisdocument is packed with all NORANDR products." Call the Norand 24-hour Customer Response Hot-Line at1-800-221-9236 U.S. or 800-633-6149 in Canada.Diagnostic EEPROMYour 6200 hand-held computer is equipped with a diagnostic EEPROM.This EEPROM stores system, service, and diagnostic data. It operatesall the time but you are not normally aware of it. You may be asked toperform tasks to help Norand Customer Support Specialist or the Cus-tomer Response Hot-Line Specialist, diagnosis problems you are hav-ing. They will give you specific instructions as needed.Repair ServiceBe sure to carefully pack the unit and include a description of the prob-lem and the measures you took to correct it.If possible, include any printout (if applicable) or write down displayederror messages to illustrate the problem.
