Noritz NC380-SV-ASME Owner's Manual

Also see for NC380-SV-ASME: Instruction manual Service manual Installation manual Installation manual

Contents

25Follow-up ServiceRequesting ServiceFirst follow the instructions in the troubleshooting section ( p.20 to p.24).If the error is not corrected, contact Noritz America Technical Support at 866-766-7489.We will need to know:The Model ................ (check the rating plate)*See p.4 for the location of the labelDate of purchase ..... (see the warranty)Details of problem ... (flashing error codes,etc., in much detail as possible)Your name, address, and telephone numberDesired date of visitA warranty registration card is included separately.Be sure that the plumber, date of purchase and other necessary items are filled in.Read the content carefully, and keep the warranty card in a safe place.For repairs after the warranty period, there will be a charge on any service, and service will onlybe performed if the unit is deemed repairable.Period of Time for Stocking Repair PartsNoritz will stock repair and maintenance parts for this unit within twelve (12) years of the date oforiginal installation.ReinstallationWarrantyIf you want to reinstall the appliance at a different location, confirm that the gas and powersupply indicated on the rating plate are available at the new location. If you are not sure,consult the local utility company.* A request for service may be rejected if the water heater is installedin a location where working on the unit may be dangerous. Contact aplumber.Gas ConversionIf you move to a region that uses a different type of gas or if the local gas supply is converted,replacement of the gas manifold and adjustment of the appliance will be necessary. This workmust be performed by either Noritz or a qualified service agency and will be charged for evenduring the warranty period. Contact Noritz America Technical Support at 866-766-7489 foradditional information.

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