Nortel Agent Greeting NTVQ09BA Installation Manual
Also see for Agent Greeting NTVQ09BA: Maintenance and troubleshooting guide
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Page 9 of 84Agent Greeting Card Installation Guide10List of TablesTable 1: Agent Greeting Hardware Platform Details . . . . . . . . . . . . . . 11Table 2:Agent Greeting applicability and compatibility . . . . . . . . . . . 14Table 3:Agent Greeting PC card slots and card types accepted . . . . . . 21Table 4:TN to DSP Mapping (for VPS Agent Greeting Cards (NTVQ09AB))22Table 5:Modem Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Table 6:LD 11 Agent Greeting port configuration . . . . . . . . . . . . . . . . 36Table 7:LD 15 Agent Greeting port configuration . . . . . . . . . . . . . . . . 37Table 8:LD 32 Agent Greeting port enable . . . . . . . . . . . . . . . . . . . . . 38Table 9:Browser User Interface Administrator logon frame . . . . . . . . 41Table 10:Pack Modify / Remove Browser frame . . . . . . . . . . . . . . . . . 42Table 11:Create Supervisor Browser frame . . . . . . . . . . . . . . . . . . . . . 43Table 12:Create Skillset Browser frame . . . . . . . . . . . . . . . . . . . . . . . 44Table 13:Assign Supervisor to Skillset Browser frame . . . . . . . . . . . . 45Table 14:Browser User Interface Supervisor logon frame . . . . . . . . . . 46Table 15:Create Agent Browser frame . . . . . . . . . . . . . . . . . . . . . . . . . 48Table 16:Preferences Browser frame . . . . . . . . . . . . . . . . . . . . . . . . . . 56Table 17:Database Backup / Restore Browser frame . . . . . . . . . . . . . . 64Table 18:Agent Greeting Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Table 19:Greeting Storage Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 |
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