Nortel BCM50 3.0 Overview

Also see for BCM50: Configuration guide Installation and maintenance guide Keycode Installation Guide Integration guide Installation and configuration guide

System Overview Chapter 2 49System OverviewVoicemailThe Voicemail feature records messages and stores them in a mailbox for easy retrieval. Businesstelephones on your system can have their own mailbox and greeting. You can quickly distributeinformation to departments and work groups.Auto AttendantAuto Attendant is the CallPilot answering service that promptly answers your business calls 24hours a day with a company greeting, plays a list of options to callers, and performs call-routingfunctions in response to caller selections.Custom Call RoutingCustom Call Routing (CRC) enhances the Auto Attendant menu with custom menus andinformation messages. With CCR, you can determine the menu commands and record the voiceprompts that guide callers along call paths.Fax AnsweringOutside callers use Fax Answering to send faxes to the main site telephone number. FaxAnswering is available even if you do not have the Fax option installed on your system. With FaxAnswering, a fax call that arrives through the Auto Attendant or CCR is transferred to a specifiedextension.CallPilot optionsCallPilot has options that enhance your office communications. You need a keycode to enable aCallPilot option. Contact your vendor to purchase a software authorization code.Message networkingMessage networking links your BCM50 system with other voice mail systems and allows theexchange of voice messages between users at different sites. CallPilot supports Voice Profile forInternet Mail (VPIM) and Audio Messaging Interchange Specification (AMIS) networking.For more information, see the CallPilot Message Networking Set Up and Operation Guide.FaxFax is a CallPilot option that enhances your office communications by providing incoming andoutgoing fax capability (two ports only). With Fax, callers can send and retrieve fax messages aseasily as they send and retrieve voice messages. The Fax option includes Fax Mail, Fax OnDemand, and Fax Overflow. Fax Answering is available even if you do not have the Fax optioninstalled on your system.For more information about Fax, see the CallPilot Fax Set Up and Operation Guide.