Nortel BEM 1.0 Release Note

Contents

5Release NotesHow to get helpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best way to get technical support for Nortel products is from the Nortel TechnicalSupport Web site:http://www.nortel.com/supportThis site provides quick access to software, documentation, bulletins, and tools toaddress issues with Nortel products. More specifically, the site enables you to:• download software, documentation, and product bulletins• search the Technical Support Web site and the Nortel Knowledge Base foranswers to technical issues• sign up for automatic notification of new software and documentation for Nortelequipment• open and manage technical support casesGetting Help over the phone from a Nortel Solutions CenterIf you don’t find the information you require on the Nortel Technical Support Website, and have a Nortel support contract, you can also get help over the phone from aNortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following Web site to obtain the phone number foryour region:http://www.nortel.com/callusGetting Help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use an ExpressRouting Code (ERC) to quickly route your call to a specialist in your Nortel product orservice. To locate the ERC for your product or service, go to:http://www.nortel.com/ercGetting Help through a Nortel distributor or resellerIf you purchased a service contract for your Nortel product from a distributor orauthorized reseller, contact the technical support staff for that distributor or reseller.