Nortel Configuration Manager Configuration

Also see for Configuration Manager: Configuration

Contents

8 Chapter 1 Installing Contivity Configuration Manager 2.3Getting help over the phone from a Nortel Solutions CenterIf you do not find the information you require on the Nortel Technical Supportweb site, and you have a Nortel support contract, you can also get help overthe phone from a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following web site to obtain the phonenumber for your region:www.nortel.com/callusGetting help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use an ExpressRouting Code (ERC) to quickly route your call to a specialist in your Nortelproduct or service. To locate the ERC for your product or service, go to:www.nortel.com/ercGetting help through a Nortel distributor or resellerIf you purchased a service contract for your Nortel product from a distributoror authorized reseller, contact the technical support staff for that distributoror reseller.Installing on Windows systemsYou must, at a minimum, have the full Integrated Framework Release Buildof CCM 2.2 installed before you can upgrade to CCM 2.3. If you have CCM2.2 or CCM 2.2.1 installed, you may proceed with the upgrade to CCM 2.3.This procedure assumes that you are using:• a CCM-supported Windows* operating system• the default Cloudscape* databaseNote 1: If you are using an Oracle* database, you must contact NortelCustomer Support for installation and upgrade procedures. If you arenot using the default Cloudscape database or a supported Windowsplatform, you must contact Nortel Customer Support for installation andupgrade procedures.Note 2: You must use this procedure for each CCM Server and Clientmachine that you are upgrading.To install the CCM 2.3 cartridges on Windows systems:CCMInstalling Contivity Configuration Manager 2.3318218-C 01.01 StandardRelease 2.3 March 2006Copyright © 2006, Nortel Networks Nortel Networks Confidential.