How to get help20How to get helpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best way to get technical support for Nortel products is from theNortel Technical Support Web site:www.nortel.com/supportThis site provides quick access to software, documentation, bulletins, andtools to address issues with Nortel products. More specifically, you can:• download software, documentation, and product bulletins• search the Technical Support Web site and the Nortel KnowledgeBase for answers to technical issues• sign up for automatic notification of new software and documentationfor Nortel equipment• open and manage technical support casesGetting Help over the phone from a Nortel SolutionsCenterIf you do not find the required information on the Nortel Technical SupportWeb site, and you have a Nortel support contract, you can obtain helpover the phone from a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, to obtain the phone number for your region go towww.nortel.com/callusGetting Help from a specialist by using an Express RoutingCodeUse the following procedure to access some Nortel Technical SolutionsCenters, you can use an Express Routing Code (ERC).Your call is routedto a specialist in your Nortel product or service. Use the followingprocedure to locate the ERC for your product or service, go to
