61IP Phone 2002 User GuideStandard— Jdoe can use the soft keys to Answer, Redirect, Decline, or Ignore thecall from csmith while continuing to talk to mjane.— To answer the incoming call with csmith, jdoe presses the line button nextto jdoe’s name, or presses the Aswer soft key, while csmith’s caller IDinformation appears on the display.— The first call (between mjane and jdoe) is placed on hold.— The new call between csmith and jdoe becomes active.— After the second call is answered, the display changes to show these newstates. The display icons indicate the state of the calls. Use the navigationbuttons to move between the active call and the call on hold. The soft keyschange and apply to the call that appears on the display, which is nowcsmith.Switching between active calls on the same line1 Use the navigation buttons to display the inactive call.2 Press the line button associated with the call or press the Switch soft key toswitch calls.The following example describes how to switch between calls on the same line:• Jdoe uses the navigation buttons to display the inactive call with mjane.• Jdoe presses the Switch soft key or the line button next to jdoe’s name on thescreen. The call between csmith and jdoe is placed on hold.• Again, the call between mjane and jdoe becomes active, and mjane’s lineinformation remains on the display.• Choose csmith’s call and press the Switch soft key to place mjane on hold andswitch the call back to csmith.Tip: When the phone rings to announce a second call, the soft keysindicate the options for the second call, until the ringing stops or the callreceives treatment.Tip: Switching between calls works for both incoming and outgoingcalls.
