Nortel M3905 Quick Reference Manual

Also see for M3905: Description Reference guide Installation and administration guide User guide User guide

6Agent features/ 3. Press the Activity Key again. If doingmultiple tasks, you can enter anotheractivity code.Answer ACD callsThe In-Calls Key is the lower right-hand key on the ACD terminal set. The In-CallsKey is the main ACD extension (Primary DN). The In-Calls Key allows the ACDagent to answer the next queued call on the primary DN. This key presents onlyACD calls. To disconnect from an ACD call, the agent presses the Goodbye Key orthe In-Calls Key a second time. The Agent cannot make outgoing calls on the ACDIn-Calls Key a second time.To make outgoing calls and to accept non-ACD calls, the ACD user can have oneor more non-ACD DNs.Your phone rings and the In-Callsindicator flashes:/ Press the In-Calls Key. The caller isconnected and the indicator lights steadily.To end an ACD call:/orPress the Goodbye Key.or/orPress the In-Calls Key.ororPress an individual (non-ACD) Line key.This will remove you from the queue.or/ Press the Not Ready Key. This will removeyou from the queue but keep you logged inas an agent position.orWait for the caller to terminate the call.ActivityActivityIn - CallsGoodbyeIn - Calls2498Not Ready