16 Preface316867-A Rev 00Hard-copy technical manualsYou can print selected technical manuals and release notes free, directly from theInternet. Go to the www.nortelnetworks.com/documentation URL. Find theproduct for which you need documentation. Then locate the specific category andmodel or version for your hardware or software product. Use Adobe* AcrobatReader* to open the manuals and release notes, search for the sections you need,and print them on most standard printers. Go to Adobe Systems at thewww.adobe.com URL to download a free copy of the Adobe Acrobat Reader.A list of related publications for this manual can be found in the release notes thatcame with your software.How to get helpIf you purchased a service contract for your Nortel Networks product from adistributor or authorized reseller, contact the technical support staff for thatdistributor or reseller for assistance.If you purchased a Nortel Networks service program, contact Nortel NetworksTechnical Support. To obtain contact information online, go to thewww.nortelnetworks.com/cgi-bin/comments/comments.cgi URL, then click onTechnical Support.From the Technical Support page, you can open a Customer Service Requestonline or find the telephone number for the nearest Technical Solutions Center.If you are not connected to the Internet, you can call 1-800-4NORTEL(1-800-466-7835) to learn the telephone number for the nearest TechnicalSolutions Center.An Express Routing Code (ERC) is available for many Nortel Networks productsand services. When you use an ERC, your call is routed to a technical supportperson who specializes in supporting that product or service. To locate an ERC foryour product or service, go to the http://www.nortelnetworks.com/help/contact/erc/index.html URL.