Nortel T Series Administration Manual

Contents

Page 7 of 8Greeting OptionsGREETING A = Company Introduction GreetingIntroduces your company; the first thing callers hear when business is set to open or closedExample: “ Thank you for calling ABC company”GREETING B = Closed GreetingPlays after A when business closed is set to ON.Example: Our office is now closed. Regular hours are 8-5 Mon-Fri.GREETING C = Options MenuPlays after A when business open is set to ON.Example: Press 1 for sales, press 2 for admin, press 3 for accounting etc.GREETING D = All operators are Busy GreetingUsually you can turn this greeting OFFGREETING E = Further Options MenuPlays after A & C when business OPEN is set to ON; also plays after A & B whenbusiness CLOSED is set to ONExample: I f you know the extension of the person you are calling enter it now.GREETING F = Hold the Line GreetingPlays after A, C & E to take care of those callers who do not make any selectionExample: hold the line and your call will be answered as soon as possible.

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