Nortel TAPI Product Support Bulletin

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Product Bulletin1 of 2Number: 2002- 046Date: March 2002Notice of forthcoming Service Update 1 for TAPI SP2.3 for the Meridian 1Statement of TAPI SP server provisioning in relationto SAPphone* serverIntroductionThis bulletin is being issued to give notification of the forthcoming Service Update 1for TAPI SP 2.3 for the Meridian 1. One item of new functionality for the ServiceUpdate is compatibility with SAPphone*, the softphone interface to mySAP*customer relationship management (mySAP™ CRM) solutions.This bulletin states the Nortel Networks position for server provisioning for theService Update 1 for TAPI SP 2.3 for the Meridian 1.SAP* Interface CertificationNortel Networks*, a leader in customer contact and Interactive Voice Response(IVR) solutions, has achieved Symposium* TAPI Service Provider (SP) interfacecertification to enable the interaction of its computer telephony integration (CTI)solutions with SAPphone* based on mySAP.com* desktop applications.This compatibility is achieved between Nortel Networks Symposium TAPI SP CTImiddleware and SAPphone*, the softphone interface to mySAP* customerrelationship management (mySAP™ CRM) solutions with the Service Update 1 forTAPI SP 2.3 from Nortel Networks contact center solutions. This integration willallow call center agents to perform incoming and outgoing telephony activities fromtheir client PCs running mySAP CRM Customer Interaction Center for increasedproductivity.

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