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Nortel Call Center Supplementary Manual

Also see for Call Center Telephone: Administration guideSet up and operation guideSet up and operation guideInstallation and Maintenance

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Change History
  4. How to use this guide
  5. Introduction
  6. Can the old Master PC be used as the Web Host PC
  7. Minimum PC and Operating System Requirements
  8. Operating System Compatibility
  9. Installation
  10. Installing Nortel Networks Reporting for Call Center software
  11. Installing Nortel Networks Reporting for Call Center
  12. Figure 1: InstallShield Initialization Dialog Box
  13. Figure 3: InstallShield Windows Installer Configuration Dialog Box
  14. Figure 5: License Agreement Dialog Box
  15. Figure 6: Customer Information Dialog Box
  16. Figure 7: Choose Destination Location
  17. Figure 8: Setup Status Dialog Box
  18. Figure 11: Installation Complete Dialog Box
  19. Configuration
  20. Figure 12: Login
  21. Figure 13: Change Password
  22. Figure 14: Administration Menu
  23. Figure 15: Call Center Connection
  24. Figure 16: Download Status Window
  25. Verification
  26. Figure 18: User Main Menu
  27. Figure 19: Real Time Menu
  28. Figure 20: Real Time Summary Skillset Selection
  29. Figure 21: Real Time Summary
  30. References
  31. Index
Nortel Call Center Supplementary Manual Manual pdf 1 page image
Reporting for Call CenterRelease 2.2.1xxDocument Number: 200-0400-110Document Status: StandardDocument Version: 3.02Part Code: N0078143October 2005Upgrading from Call Center Reporting toReporting for Call CenterUpgrade Document
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This manual is suitable for:
Call Center Telephone
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