60 Section 2D: Troubleshooting TipsProblem Causes and SuggestionsWhen properly installed, the Sprint Mobile Broadband USBModem is a highly reliable product. Most problems arecaused by one of these issues: The wrong driver has been installed. System resources required by the USB modem are beingused by other devices. Network coverage is not available (either because you areoutside the Nationwide Sprint PCS Network or because ofan account or network problem).This section describes how to diagnose and solve these andother problems. If, after reading this section, you are unableto resolve a problem, please visit www.sprint.com or contactSprint Customer Service at 1-888-211-4PCS (4727).Error: Searching for Sprint Mobile Broadband USB Modem...The Sprint PCS Connection Manager Software interfacedisplays this message: “Searching for Sprint MobileBroadband USB Modem...”Possible Causes Suggestionsa. The USB modem is notproperly connected to thecomputer.b. The wrong driver is installedfor the USB modem.c. There is a resource conflict.a. Check the USB connection.b. See “Reinstalling the SprintMobile Broadband USBModem Driver” on page 62.c. See “Resolving ResourceConflicts” on page 67.
