Novatel Ovation MC551 User Manual

Also see for Ovation MC551: MODULE INSTALLATION AND COLLOCATION GUIDELINES

Novatel Ovation MC551 User Manual Manual pdf 20 page image

17OverviewWhen properly installed, the MC551 modem is a highly reliable product. Most problems are causedby one of these issues:• System resources required by the modem are being used by other devices.• Network coverage is unavailable due to coverage area, an account problem, or a networkproblem.The following tips can help solve many common problems encountered while using the MC551modem.First Steps• Make sure you are using the device in the correct geographic region. Be sure you have 4GMobile Broadband and Mobile Broadband service with the MC551 modem in the U.S.• Ensure that your wireless coverage extends to your current location.• Ensure you have an active subscription plan.• Disconnecting and removing your modem, and then restarting your computer, can resolvemany issues.IMPORTANT Before contacting support, remove your device, restart your computer, andremove and reconnect your device.