18EnglishTECHNICAL INFORMATIONTROUBLESHOOTINGFor the latest information and assistance with your Launchkey please visit:www.novationmusic.com/answerbaseBasic Troubleshooting ExamplesQ. Where can I find my software?A. The software for Launchkey is available from our web site.Go to www.novationmusic.com/register and follow the instructions.Q. Do I need to install a USB driver when using Launchkey with a Mac or PC?A. No, Launchkey is a class-compliant device. This means your computer will detect thekeyboard when you connect it and, if necessary, install the correct drivers automatically.Q. What is the DC power socket for?A. You can power Launchkey with an external DC power supply of the recommended type.This way it won’t draw power from the your laptop battery. If you’re using Launchkey withan iPad, you must use an external power supply connected here – an iPad cannot powerLaunchkey via the USB cable.Q. Can I connect Launchkey to both a computer and an iPad at the same time?A. Launchkey is designed to connect via USB, and thus can only connect to one deviceat a time.Q. What is InControl?A. A Novation innovation that provides control of all major music software straightout of the box.Q. What do the arrow buttons do?A. These turn InControl mode on or off for Launchkey’s faders, knobs and pads individually.InControl mode is available when a control surface connection to your music software isestablished.