Novell ACCESS MANAGER 3.1 SP2 - SSL VPN USER GUIDE 2010 User Manual

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Novell ACCESS MANAGER 3.1 SP2 - SSL VPN USER GUIDE 2010 User Manual Manual pdf 57 page image

Troubleshooting SSL VPN 57novdocx (en) 16 April 2010B.19 The Browser Becomes Non-Responsive IfClear Browser Private Data Is Repeatedly ClickedThe browser might become non-responsive if the button in the SSL VPN applet is repeatedlyclicked. This issue occurs with the JRE Update 06 version. To work around this issue, upgrade theJRE to the latest update.B.20 SSL VPN Issues with the Latest Versions ofJRE 1.6Occasionally, when newer versions of JRE 1.6 are used, the following files are left behind in theSSL VPN install directory: Windows: OpenVPN and client MSI Linux: sslpackage, installsc, openvpnclientinstall, and openvpnThese files do not affect the consequent SSL VPN connections. You can manually delete these filesafter logging out of the SSL VPN connections. This issue does not appear in JRE 1.6 update 7.B.21 Unable to Access Protected HTTPApplications through a Safari BrowserOn a Mac Power PC, you cannot use the Safari browser to access protected HTTP applications.However, you can use Safari to connect to SSL VPN and use another browser such as Firefox toaccess the protected HTTP applications.B.22 Linux Browser Issues in Kiosk ModeIn Linux, you cannot access protected HTTP traffic on the Firefox browser during the first SSL VPNconnection, but subsequent connections work without problems.To work around this problem, you can use another browser to access the protected resource asfollows:1 Establish an SSL VPN connection in the Kiosk mode.2 Create a shortcut or launcher for Firefox on the desktop.3 Click SSLize Desktop Applications.4 Log out of the SSL VPN.5 Launch Firefox by using the SSL VPN-enabled shortcut.The Firefox browser launches even though there is no SSL VPN connection.6 Establish an SSL VPN connection in the Kiosk mode.New tabs and new instances of the Firefox browser now tunnel HTTP traffic.

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