Troubleshooting Business Continuity Clustering 109novdocx (en) 7 January 201012.4 Driver Port Number ConflictsIf your Identity Manager driver or drivers will not start, check for a port number conflict. IdentityManager driver port numbers must not be the same as other driver port numbers in the cluster orports being used by other services such as Apache.To check driver port numbers:1 Start your Internet browser and enter the URL for iManager.The URL is http://server_ip_address/nps/iManager.html. Replace server_ip_address with theIP address or DNS name of the server that has iManager and the Identity Managerpreconfigured templates for iManager installed.2 Specify your username and password, specify the tree where you want to log in, then clickLogin.3 In Roles and Tasks, click Identity Manager, then click the Identity Manager Overview link.4 Select Search Entire Tree, then click Search.5 Select the driver you want to check by clicking the red Cluster Sync icon or the blue User Syncicon.6 Click the red or blue icon again, then click the Identity Manager tab (if it is not alreadyselected).Cannot Connect 3 This cluster cannot connectto the selected peer cluster.Ping the peer cluster to see if it is upand reachable.Ensure that Novell Cluster Services TMis running on the servers in the peercluster, then ensure that BCC isrunning on the peer clusters.Ensure that OpenWBEM is runningon the peer cluster.Ensure that a firewall is notpreventing access on OpenWBEMports 5988 and 5989.Ensure that the Admin file system isrunning. To do this, enter etc/init.d/adminfs status.Not Authorized 4 The connected user does nothave sufficient rights forpermissions.Assign the appropriate trustee rightsto the user who will manage yourBCC. For information, see “AssigningTrustee Rights for the BCCAdministrator User to the ClusterObjects” on page 49.Connection Unknown 5 The connection statebetween clusters isunknown.This connection state might becaused by any number of problems,including a severed cable or linkproblems between geographic sites.BCC Connection State Number Description Possible Actions
