Troubleshooting149novdocx (en) 13 May 2009Failed to connect to serverPossible Cause:The Remote Management policy has not been configured for the Windows CEdevice you want to remotely control or remotely view.Action:Configure the Remote Management policy. For detail information on how toconfigure the policy, see Section 6.1, “Configuring WinCE RemoteManagement Policy,” on page 127.Possible Cause:The Windows CE device you want remotely control or remotely view does nothave a network IP address.Action:Ensure that the Windows CE device you want remotely control or remotelyview has a network IP address.Shortcut is not created on the device. Policy status shows error as “The device hasalready maximum number of shortcutsPossible Cause:Some PPC devices limit shortcut creation to the seven files in the Start menu.Action:ClickStart>Settings>Menu. Deselect some of the selected shortcuts andenforce the policy.Unable to configure button Possible Cause:The button name configured in the policy is not same as the button name thatappears on the device. For example, on some devices the button names containspaces, such as Button 1 and Button 2. However, on other devices buttonnames appear without space, such as Button 1 and Button 2.Action:While configuring the policy, make sure the button name in the policy isidentical to the button name on the device. The button names on the device arefound under Settings on the Button Configuration page.A.4 Troubleshooting StrategiesThe following sections provide suggestions and troubleshooting tips to problems you mightencounter when using ZENworks 7 Handheld Management:“Why doesn’t my handheld device display in ConsoleOne or in the ZENworks HandheldManagement Inventory Viewer?” on page 150“Why are policies that I have configured and enabled not being enforced on individualhandheld devices?” on page 150“Why are handheld applications not being installed on individual handheld devices?” onpage 151“Why don’t I see ZENworks Handheld Management inventory information for my registeredhandheld devices?” on page 152“How does ZENworks Handheld Management manage handheld devices that synchronize atmultiple computers?” on page 152“My backup program reports that the ZENworks Handheld Management database files cannotbe backed up because they are open. Is there a way to shut them down for the backup?” onpage 152“The ZENworks Handheld Management Client is not Pushed to the Palm Device” on page 153
