245.3 MASTER RESET5. MAINTENANCE (CONT’D)Use the master reset only if you perform the annual maintenance before the annualmaintenance indicator is on. By inserting a small rod (e.g.: paper clip end) during 5 secondsand more into the reset filter hole of the wall control, a master reset will be done and bothbiannual and annual maintenance filter are reset.If the wall control is in Off position, Fresh air light indicator will flash for 1 second.If the wall control is in Normal or Boost position, the unit motor and the Fresh air lightindicator will turn off for 3 seconds.If the wall control is in Recirculation position, the unit motor will turn off during 3 seconds.6. TROUBLESHOOTINGIf the problem is still not solved, call your installer or the nearest approved ServiceCenter.Also, you can reach the Customer Service Department at the following telephone numbers:Exclusively for model AE60:1-800-637-1453.Exclusively for model EA1500:1-800-567-3855.Exclusively for model HV 1.5:1-866-737-7770.PROBLEMS SOLUTIONS1. Unit does not start at Normalor Boost position.• Check breaker or fuse in main distribution panel.• Check there is 120V at the electrical outlet.2. Unit does not run at Normalspeed, but runs at Boost.• Check control wiring and wall control connections.3. Unit is not operating as perthe selected mode.• Check wall control wiring.4. Wall control indicators do notwork properly or not at all.• Check wall control wiring.5. Air too dry. • Avoid operating the unit on BOOST mode.• Use the Recirculation mode.6. Persistant condensation. • Turn on the central heating system.• Store the firewood outside the house.• Do not completely close curtains, blinds, etc.