35− Your dog’s temperament may not be compatible with the product. Do not hesitate to contact a vet or professional trainerfor any further advice.• MaintenanceDo not clean the collar with volatile liquids such as solvents or cleaning fluids. Use a soft cloth and neutral detergent.The strap can be washed with soapy water.In order to maintain water tightness, we recommend the replacement of the seal located in the receiver collar every year.• Troubleshooting− Should your pet fencing system develop a fault, first read this guide over, then check the collar battery and replace it ifnecessary. Also check that you are using the product correctly.− Check the fit and tightness of the collar on your dog’s neck. Make sure the contact points are in contact with the animal’sskin. If necessary, replace the short contact points with the long ones.− Make sure the contact points are correctly tightened on the collar.− Check the wire connection to the transmitter.− Check the transmitter power supply (when the transmitter is On, indications appear on the LCD screen).− If you encounter any problem of detection distances, check the condition of the wire and of the connections (oxidation,nick in the wire).− Reinitialize the collar as follows:− Remove the battery from its housing.− With a metallic tool (e.g. screwdrivers, scissors), connect the 2 battery contacts for approximately 2 seconds.− Put the battery back in place making sure to follow polarity indicated in the housing (one beep sound is emitted indicatingthe battery is in correct position).− Carry out a check as described in the § How to check that your pet fencing system is functioning properly.If the problem persists, contact your distributor or check out on www.numaxes.com.You can also contact NUM’AXES at +33.2.38.69.96.27. or by Email export@numaxes.com.Depending on the extent of the malfunction, you may have to return your product for service and repair.For all repairs please supply the following:− the complete product− the proof of purchase (invoice or sales receipt)If you omit one of these items, the after sales service will have to invoice you for any repair costs incurred.guide canifugue MIX - C.indd 35 16/11/2015 15:00