How to obtain service:Before you call for service:1) Is the circuit breaker tripped or the fuse blown?2) Is there a power outage in the area?For your convenience, product service questions can be answered by an OCI Customer Support Specialist byphone:1-714-903-1885. Monday thru Friday, 8:00 am – 4:30 pm PST.Before you call, please have the following information ready:l Model Numberl Serial Numberl Date of installationl A brief description of the problemLocating the product Serial #:Refer to the photo below to locate the Serial # for your Warming Drawer.Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to yoursatisfaction, please write or email us at:Write: Outdoor Concepts, Inc.Attention: Customer Support Manager15080 Goldenwest CircleWestminster, Ca. 92683Email: support@ociproducts.comPlease visit the OCI website for a complete list of products offered:W W W . O C I P R O D U C T S . C O MCustomer ServiceSERIAL #13