Odys Prime User Manual
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Contents
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EN5315 Warranty conditionThe following conditions comprise the requirements and scope of our warranty conditions and do notaffect our legal and contractual warranty obligations.We offer a warranty on our products in accordance with the following conditions:1. AXDIA products are covered by a 24 month warranty. We will resolve damages or defects onAXDIA products free of charge within 12 months of the purchase date under the followingwarranty conditions. For any damage or defect determined later than 12 months after thepurchase date, proof of a manufacturing fault must be submitted for repair under warranty.The warranty does not cover batteries and other parts, which are considered consumables, partsthat break easily such as glass or plastic or defects based on normal wear and tear. There is nowarranty obligation in the event of marginal differences compared to the target appearance andworkmanship provided these have a negligible effect on the product's fitness for use, in the eventof damage caused by chemical or electrochemical effects, by water or generally from abnormalconditions.2. The warranty will be performed in such a way that we shall decide whether to repair the defectiveparts or to replace them with working parts free of charge. AXDIA reserves the right to exchangethe product for a replacement product of equal value if the product that is sent in cannot berepaired within a reasonable time or at reasonable cost. The product can also be exchanged for adifferent model of the same value. Requests cannot be made for repairs to be carried out on site.Parts that have been replaced or exchanged become our property.3. The warranty claim does not apply if repairs or other work is carried out by unauthorized personsor if our products are equipped with additional parts or accessories that are not approved for ourproducts.4. Warranties that have been activated do not cause the warranty period to be extended, nor do theytrigger a new warranty period. The warranty period for any replacement parts installed ends withthe warranty period for the entire product.5. Any other or further claims are excluded, especially those for replacement due to damage causedoutside of the product, provided there is no obligatory legal liability. We therefore accept noliability for accidental, indirect or other consequential damage of any kind, which leads to usagerestrictions, data loss, loss of earnings or interruption to business.Asserting a warranty claim1. To make use of the warranty service, you must contact the AXDIA Service Center by e-mail, faxor phone (see below for contact details). You can also use the service form on our website or onthe back of the warranty conditions.2. AXDIA Service Center will try to diagnose and solve your problem. If it is determined that awarranty claim exists, you will be given an RMA number (Return Material Authorization) and youwill be asked to send the product to AXDIA.ODYS PRIME |
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