131 > B411/B431 TroubleshootingPaper feed problemsSYMPTOM PROBLEM SOLUTIONPaper Jamsoccurfrequently.Multiplesheets ofpaper arefed at thesame time.The printer is tilted. Place the paper on astable and flat surface.Paper is too thick or toothin. Paper is moist,folded, creased or warped.Use paper suitable forthe printer. Avoidstoring paper in areasof excessivetemperature andhumidity. Store paperin protective wrappingPaper is not aligned. Align the paper edgesto the paper guides.Only one sheet of paper isloaded in the Paper tray orManual Feed/Multi Purposetray.Load several sheets ofpaper.Sheets of paper is addedto the existing paper stockin the Paper tray or ManualFeed/Multi Purpose tray.Remove existingsheets of paper fromthe tray and add thenew sheets to them,ensuring alignmentand then load the tray.Postcards, envelopes, labelsheets or transparenciesare loaded in the Papertray.Postcards or envelopes areplaced in the wrongorientation.You cannot print usingthe Paper tray. Loadpostcards, envelopes,label sheets ortransparencies in theManual Feed tray orMulti Purpose tray.Check and load in thecorrect orientation.
