56 10 TroubleshootingWhen Using UNIXThe Printer Is Not PrintingUnable to Obtain Desired Print ResultsCauses Verification ActionIncorrect IP address. Ask the network administrator to check if theIP address is correct.Set up the correct IP address for the printer.Error occurs on thenetwork connecting theworkstation and theprinter.Activate the network test mode (ping) on theworkstation to check the communicationstatus.Ask the network administrator to look into thenetwork failure.Unable to set the correctprinter entry on theworkstation.Check and correct the printer entry settingson the workstation. Check the /etc/printcapfile on the workstation or use the “lpstat”command to troubleshoot.Re-enter the correct printer entry.The printer is in the offlinestatus.Check whether “Off-line” is displayed on theprinter control panel.Press the button.If LPD spool is set to[Memory], the print datasent by the user in a singleprint instruction hasexceeded the upper limitof the receiving capacityset up by the printercontrol panel of the printer.Check the upper limit of the receivingcapacity from the printer control panel andcompare it with the print data which was sentin the single print instruction.1. If a single file of print data has exceededthe upper limit of the receiving capacity,split the file into smaller ones to keepthem below the upper limit of thereceiving capacity.2. If multiple files have exceeded the upperlimit of the receiving capacity, reduce thenumber of files which can be sent at onego.An irrecoverable error hasoccurred during printing.Check the error message on the printercontrol panel.Switch off the printer, then switch it on again.The data format of theprint job does not conformto the printingenvironment of theworkstation. (Print datafrom the client containsTBCP.)- Specify PSASC on the client side to print datacontaining TBCP by the PostScript language.The data format of theprint job does not conformto the printingenvironment of theworkstation. (Print datafrom the client is of abinary format.)- Specify PSBIN on the client side for theprinter name on the remote host to print abinary file in the PostScript language.The printer has run out ofpaper.Check the message on the printer controlpanel.Load paper into the paper tray.Causes Verification ActionThe indicated printlanguage and the printlanguage used in the printdata are different.Check that the print language specified is theprint language used in the print data.Specify the print language consistent withthat used in the print data.
