2Service and SupportU.S. and CanadaOki Data is firmly committed to the satisfaction of ourcustomers. If you have a problem that your customerdocumentation cannot solve, contact the listed sources forservice or support.Oki Data Authorized Service ProvidersFor the most comprehensive, up-to-date listing of Oki Dataauthorized Service Centers in the United States and Canada:• In the U.S. go to www.okidata.com and click DealerLocator.• In Canada and the U.S., call 1-800-654-3282(1-800-OKI-DATA).Oki Data Contact LocationsSales and Service DealersConsult the store location where you purchased yourmachine, or contact Oki Data for the location of the nearestAuthorized Oki Data Service Dealer.• Prices and minimum charges may vary.• Proof of purchase is required for warranty work. Be sure toretain your purchase documents.Telephone SupportAutomated Services for Your ConvenienceQuick ReferralsTo get quick referrals for a local Sales and ServiceAuthorized Reseller, including products, parts andconsumable supplies, contact us at any time:• 1-800-654-3282 (1-800-OKI-DATA)• www.OKIDATA.comYour Own Personal Solutions CenterYou can easily create your own Personal Solutions Centerproviding up-to-the-minute Oki information specifically foryour product, including:• Product news• Manuals• Drivers and utilities• Material Safety Data Sheets• Searchable knowledge base• and much more!Just take a few minutes setting it up once, then you can checkyour Personal Solutions Center for the latest information atany time.Get started today by visiting http://MY.OKIDATA.comCustomer Support Representatives1-800-654-3282 (1-800-OKI-DATA)Customer Support Representatives are available 24 hours aday, 7 days a week. Please have the model number and serialnumber for your machine handy. Be sure that you are callingfrom a telephone close to your machine so you can describeyour problem accurately and follow up on the suggestions ofthe Customer Support Representative right while you are onthe phone. Our Customer Support Representatives are trainedon all current OKI products. They can answer your questionsregarding:• Locations of sales and service dealers• Installation of your machine• Usage/normal maintenance of your machine• Error message interpretation/solutions• Parts and supplies identification• Consumer relationsNote: Customer Support Representatives are not trained toprovide assistance with the use of commercialsoftware packages. Please consult your softwareuser’s manual for times and availability of theirsupport.United StatesOki Data Americas, Inc.2020 Bishops Gate Blvd.Mt. Laurel, NJ 08054Phone: 1-800-654-3282Fax: 1-856-222-5247CanadaOki Data Americas, Inc.2735 Matheson Blvd. East,Unit 1Mississauga, OntarioCanada L4W 4M8Phone: 1-800-654-3282Fax: 1-905-238-4421