Oki C9400 Maintenance Manual

Also see for C9200: User guide User manual Setup guide Limited warranty Parts list

Contents

Oki C9400 Maintenance Manual Manual pdf 71 page image

41388601TH Rev.6 71 /Oki Data CONFIDENTIAL5.5.1 LCD Message ListThe printer indicates a Service Call Error message on the LCD as shown below, detecting anunrecoverable error.Service Callnnn : ErrorNote: nnn is an error code.When the Service Call message is displayed, the error information corresponding to the error codeappears on the lower line of the LCD. The meaning and solutions of each error code are listed inthe Table 5-1-1.Table 5-1-1 Operator Alarms (1/6)Message Cause Error Description SolutionsService Call001: Error~011: ErrorCPU Exception Is the error message displayed again?Is the error message displayed again?YesYesTurn the printer off/on.Replace the SWA board.(The EEPROM needs replacement.)Service Call020: ErrorCU ROM HashCheck Error 1Is the program ROM DIMM installedproperly?Can the printer recover from the error byreplacing the program ROM DIMM?NoYesNoRe-install the program ROM DIMM.Replace the program ROM DIMM.Replace the SWA board.(The EEPROM needs replacement.)Service Call030: ErrorCU Slot1 DIMMRAM Check ErrorIs the concerned RAM DIMM installedproperly?Can the printer recover from the error byreplacing the RAM DIMM?NoYesNoRe-install the concerned RAM DIMM.Replace the RAM DIMM.Replace the SWA board.(The EEPROM needs replacement.)Service Call031: ErrorCU Slot2 DIMMRAM Check ErrorIs the concerned RAM DIMM installedproperly?Can the printer recover from the error byreplacing the RAM DIMM?NoYesNoRe-install the concerned RAM DIMM.Replace the RAM DIMM.Replace the SWA board.(The EEPROM needs replacement.)Service Call032: ErrorCU Slot3 DIMMRAM Check ErrorIs the concerned RAM DIMM installedproperly?Can the printer recover from the error byreplacing the RAM DIMM?NoYesNoRe-install the concerned RAM DIMM.Replace the RAM DIMM.Replace the SWA board.(The EEPROM needs replacement.)Service Call033: ErrorCU Slot4 DIMMRAM Check ErrorIs the concerned RAM DIMM installedproperly?Can the printer recover from the error byreplacing the RAM DIMM?NoYesNoRe-install the concerned RAM DIMM.Replace the RAM DIMM.Replace the SWA board.(The EEPROM needs replacement.)Service Call034: ErrorRAM ConfigurationError.The CU RAMinstallation orderwas not followed.Is the installation order followed?Can the printer recover from the error byreplacing the RAM DIMMs?NoYesNoCorrect the installation order.Replace the RAM DIMMs.Replace the SWA board.(The EEPROM needs replacement.)Service Call035: ErrorSlot1 RAM Spec Error.The CU RAM Slot1DIMM specificationis not supported.Is the RAM DIMM a genuine part?Is the concerned RAM DIMM installedproperly?Can the printer recover from the error byreplacing the RAM DIMM?NoNoYesNoUse a genuine RAM DIMM.Re-install the concerned RAM DIMM.Replace the RAM DIMM.Replace the SWA board.(The EEPROM needs replacement.)Service Call036: ErrorService Call037: ErrorService Call038: ErrorSlot2 RAM Spec Error.Slot3 RAM Spec Error.Slot4 RAM Spec Error.The CU RAM Slot2DIMM specificationis not supported.Is the RAM DIMM a genuine part?Is the concerned RAM DIMM installedproperly?Can the printer recover from the error byreplacing the RAM DIMM?NoNoYesNoUse a genuine RAM DIMM.Re-install the concerned RAM DIMM.Replace the RAM DIMM.Replace the SWA board.(The EEPROM needs replacement.)Is the RAM DIMM a genuine part?Is the concerned RAM DIMM installedproperly?Can the printer recover from the error byreplacing the RAM DIMM?NoNoYesNoUse a genuine RAM DIMM.Re-install the concerned RAM DIMM.Replace the RAM DIMM.Replace the SWA board.(The EEPROM needs replacement.)Is the RAM DIMM a genuine part?Is the concerned RAM DIMM installedproperly?Can the printer recover from the error byreplacing the RAM DIMM?NoNoYesNoUse a genuine RAM DIMM.Re-install the concerned RAM DIMM.Replace the RAM DIMM.Replace the SWA board.(The EEPROM needs replacement.)The CU RAM Slot3DIMM specificationis notsupported.The CU RAM Slot4DIMM specificationis notsupported.