90 Microline 390/391 Turbo/n|TroubleshootingGeneral InformationHere are some general things to check before proceeding withdetailed troubleshooting.• Is the printer plugged in and turned on?• Are the connections (power and interface) secure?• Is the product being operated under the proper ambientconditions?• Does the paper being used meet the specifications for thisproduct?• Is the paper properly installed?• Has the ribbon been replaced as recommended?• Is the ribbon properly installed?• Is an OKI ribbon being used?• Is the printhead gap correctly set?• Are the correct printer drivers being used for the printer?! Settings in your software application will override anysettings in your printer driver.Your printer driver settings will override any settingsfrom the printer menu or printer front panel.Internet SupportOki Data provides support via the Internet.Oki Data’s main web site, www.okidata.com, is the gateway toOki Data’s products and services.my.okidata.com is a powerful area of Oki Data’s web sitedesigned to help you personalize the information and serviceyou get from Oki Data.For more information, refer to “Service and Support, InternetSupport.”
