Oki OKIPAGE12i User Manual

Also see for OKIPAGE12i: User guide

Contents

Oki OKIPAGE12i User Manual Manual pdf 49 page image

5 Service and SupportæOKIPAGE12i User’s Guide 49Warranty ServiceYour printer is warranted for one year from date of purchase except forthe printhead (LED imaging array), which is warranted for a period offive years from date of purchase. If your printer hardware should failduring the warranty period, you have the option of returning it, shippedprepaid to OKIDATA or an authorized service center, or using theovernight exchange procedure (U.S. and Canada only). See the list ofOKIDATA Service Centers or call 1-800-OKIDATA for the location ofthe nearest authorized Okidata service dealer. Have your ZIP codeready. See Limited Warranty and Overnight Exchange in this sectionfor more information.OKIDATA SERVICE CENTERSIf you need to ship your printer to a service center, replace it in theoriginal packing materials. If the original packaging in not available,contact your dealer or 1-800-OKIDATA for shipping instructions.For out-of-warranty repairs, allow 30 days for round trip shipping andrepair. Before shipping your printer, call for a return authorizationnumber (RA).Faxable FactsYou can have product and support information faxed automatically to youthrough Okidata’s Faxable Facts, an online document retrieval system. Atouch-tone telephone and facsimile machine with a designated telephonenumber are required.Call toll-free at 1-800-654-6651, press option 2 to hear a description ofhow Faxable Facts works. If you are calling for the first time, order acatalog of available documents. This faxback system is accessible 24hours a day, 7 days a week. The following information can be faxed toyou in minutes:• Product data brochures• Product part numbers and pricing (USA and Canadian)• User tips• Accessories, options, and consumables part numbers and pricing(USA and Canadian)Purchasing SuppliesBefore you order, know your printer model number (see the front of theprinter) and have the correct part number and description of the item.Ways to Purchase• Consult the dealer where you purchased your printer.• Consult an Okidata authorized sales or service dealer.• Call 1-800-OKIDATA for the nearest Authorized Sales andService location. Have your ZIP code ready for our CustomerSupport Representatives.• Check office supply catalogs or your local stationery store. Mostcarry OKI brand supplies.