14 - Quick start guideTo recover your system:1. Perform minor fixes.If only one or two items of software or hardware have stopped workingcorrectly, the problem may be solved by reinstalling the software or thedevice drivers.To recover software and drivers that were pre-installed at the factory, see“Recovering pre-installed software and drivers” on page 14.For instructions on reinstalling software and drivers that were not pre-installed, see that product’s documentation or technical support Website.2. Revert to a previous system condition.If reinstalling software or drivers does not help, then the problem may besolved by returning your system to a previous state when everything wasworking correctly.For instructions, see “Returning to a previous system condition” on page15.3. Reset your system to its factory condition.If nothing else has solved the problem and you want to reset your systemto factory condition, see “Returning your system to its factory condition”on page 15.Types of recoveryRecovering pre-installed software and driversAs a troubleshooting step, you may need to reinstall the software anddevice drivers that came pre-installed on your computer from the factory.You can recover using either your hard drive or the backup you havecreated.• New software - If you need to recover software that did not come pre-installed on your computer, you need to follow that software’sinstallation instructions.• New device drivers - If you need to recover device drivers that did notcome pre-installed on your computer, follow the instructions providedwith the device.To recover your pre-installed software and drivers:1. Click on Start > All Programs > Packard Bell, then click onPackard Bell Recovery Management. Packard Bell RecoveryManagement opens.- OR -If you are recovering from your driver and application recovery backup,insert it into the disc drive, then go to Step 3 after the Packard BellApplication Recovery main menu opens.2. Click on the Restore tab, then click Reinstall Drivers or Applications.The Packard Bell Application Recovery main menu opens.